Frequently Asked Questions....

(Refer to Terms and Conditions for detailed information)

How do I book?

Email us: Lossiecampers@Gmail.com or call 07915606517 to discuss availability.  We will then send you a booking form to complete.  The hirer must complete and return the booking form along with the deposit.  If the deposit is not received within 7 days of sending out the booking form we reserve the right to cancel the booking.

How much is the hire deposit?

The deposit is £200 per week of hire.  You can pay by cheque or BACS transfer.

Remaining balance is due six weeks prior to departure date (unless booking is made within six weeks of departure date – see below and T&C’s.

What is the booking process and payment timescales?    

Follow Steps below......

What is the Security Deposit?

We take a refundable security deposit of £600 which covers the excess on our insurance policy as well as any issues upon return of the van. This is payable before or on departure date and is a requirement of our insurers.  Cheques must be cleared or funds transferred via BACS transfer.  Refer T&C’s for full explanation.

It is only weekly hires you offer?

Yes, we the hire period is usually Saturday to Saturday.  Call us to discuss your requirements.

What are Pick Up & Drop Off arrangements?

On departure day you can collect any time from 3pm. 

Drop off is by 11am on the return day.

Alternatively, we offer a van drop off / pick up service.  See prices page for details.

Do I get my money back if I need to cancel?

In the event of a cancellation by the hirer the following charges shall be incurred: 

  • 4 weeks to ‘no show’ on departure date: 100% of total hire charge
  • 4-6 weeks before departure date: 50% of total hire charge
  • More than 6 weeks before departure date: 20% of total hire charge

How old do I need to be to hire?
You’ll need to be between the ages of 23 and 75 to hire our camper vans.  

What documents do I need to bring?

On pick up day we will need to take a copy of your driver’s license plus two proofs of address e.g. utility bills, dated within the last 3 months.  We also need one photo ID (new style driver’s license will cover this) or a passport if you still hold the ‘old style’ paper drivers license.

Is Bedding included in the hire?
Yes, the van hire includes a double duvet, 2 x pillows, a sheet, plus two towels.

What extras do you offer?    
We offer a full range of extras including bicycles, BBQ's surfboards etc, you can view extras and rates in the prices section.

Do you have secure parking?
We have one, off street parking space available. There is also plenty of on street parking.  Leaving your car in our parking space or off street is done at your own risk. You are welcome to leave luggage / valuables in our office but again, this is at your own risk.

Does the van have a toilet?

No, vans of this size generally don’t.

Is the van warm enough at night?

The van is well insulated and includes a fantastic heating system (connected directly to the fuel tank) which works very well.  Feel free to use it as and when required! It’s perfect for drying walking boots too!

How does the fridge / freezer work?

The fridge and small freezer compartment runs off the leisure battery, as do the lights and water pump.  The fridge will last for approx. 2 days when stationary.  When travelling, the engine charges up the leisure battery – a handy gauge will indicate power remaining. The more times the fridge door is opened, the more energy it uses to maintain a cold temperature!

What sort of mileage will I get?

You should get between 35 and 40 MPG which translates to approximately 600 miles per tank.

What happens if the van breaks down?

Our van is covered with full roadside recovery. In the event of a major breakdown the van will be towed to a suitable garage.  In the unlikely event of the van being unrepairable, we will refund the hirer for each night that the camper is unavailable.  

We advise you take out appropriate travel insurance in the event of any unforeseen circumstances that could affect your holiday.

Fees may apply for call outs for human error eg. filling with wrong fuel, being locked out, lights left on or damage caused by negligence.  Fees for excess towing and recovery may also apply at our discretion.

Can I take the campervan to mainland Europe?

Yes, call us to discuss.

What is it like driving in Scotland?

Scotland has some of the most spectacular scenery and roads in Western Europe. Like the rest of the UK we drive on the left.  In the Highlands and Islands we also have many roads that are single track with passing places.

Single track roads take a bit of getting used to –take it easy and slow down!  Enjoy the journey – give a wave and a smile to fellow travellers at passing places!

Allow overtaking - When someone comes up you, behind you pull over into the next available space on your left to allow them to overtake.

Take your time - Clearly driving on single track takes longer. Allow extra time for your journey and try not to get in a position where you are rushing for a ferry on a single track road!

Watch out for the natives - You’ll need to keep an eye out for sheep, deer and the occasional otter!

What are the Wild camping rules in Scotland?

 Access laws in Scotland mean that you are allowed to camp on most unenclosed land. 

One of the main stipulations is that campers leave wild places untouched by their visit. The ideal is that you should leave the land without any evidence. When thinking about wild camping in a camper van it is particularly important that this is considered. Will you cause damage to the spot by driving over ground to get there? Will you be able to get out again if it rains overnight?

It’s possible to free or wild camp just about anywhere in Scotland!! That said, it depends on what you are prepared to put up with! (Midges!!)

Where will I find the best places to wild camp? (The Search!)

A general rule would be that the further North and the further West you go the more options you have for genuine free or wild camping in a campervan. The Western Isles provide some of the best camper van wild camping. (This is with the exception of some areas of Skye. Again though, the further west you go the more wild camping you’ll find on Skye.)

Finding ‘the spot’ can be tricky but with a little bit of common sense (and a bit of luck) there are endless beautiful places to camp for a night.  Generally, the further you are from any main roads, the more likely a suitable spot will be available.  Bear in mind the only common enemy of campervan-ers in Scotland is the midge and as such, camping right next to a loch may have issues.  However, the scenery may well outweigh the inconvenience of encountering the dusk and dawn loving midge!    

Other days it makes sense to book a campsite in advance and get some miles under your belt, especially if you’re arriving at the destination late at night.  Booking a campsite also means you can shower and easily top up on water etc.

It may be worth mentioning another blood loving creature who’s numbers are increasing all over the world – ticks.  These little nasties hide in bracken and other low grasses and can jump onto any unsuspecting moving animal.  Please be vigilant and do tick checks if you’ve been out and about in the countryside.  Walking with shorts and tee shirts makes you a prime candidate!  The campervan has a tick hook (and instructions on how to safely remove a tick should it latch on to you).  If you are bitten, and a ring appears around the bite, or you feel unwell – consult a doctor straight away.  Don’t panic! – Common sense prevails as always.

 

    Remember: Take only memories – leave only footprints!